The CSC team represents all API units of Dr. Reddy’s, and acts as the single point of contact to customers across various geographies.
To support the operations and requirements of the customers of Dr. Reddy’s API business, efficient and seamless customer services is essential.
Dr. Reddy's Customer service team (CSC) plays a significant role in the success of Dr. Reddy's APIs business operations by being a strong link between the business, customers, and the extensive network of stakeholders. CSC team engages with all cross-functional teams within Dr. Reddy’s to address the needs of customer queries and sample requests. The team follows a transparent process with defined service level agreements (SLA) to ensure the turnaround is quick enough to address the customer needs.
Our CSC team comprises customer service specialists that handle commercial part of order to cash process, technical specialists that handle technical and quality enquiries, and program managers to address specific customer requests that need attention from the particle engineering perspective. CSC team with region-specific focus is part of the day-to-day engagements with customers’ team for providing a solution to their needs. True to the company's brand image, the CSC team maintains a long-lasting relationship with the key customers to add value in their product development and commercialization processes.
The CSC team represents all API units of Dr. Reddy’s, and acts as the single point of contact to customers across various geographies.
All types of technical queries related to product pre-and post-sales
All types of commercial queries related to product pre-and post-sales.
Enquiry to order queries is handled by CSC Technical team, and all order to cash queries are handled by CSC commercial team.
It belongs to Anti-neoplastic drug class
It belongs to Anti-neoplastic drug class
It belongs to Anti-neoplastic drug class
It belongs to Anti-neoplastic drug class
Our experts will answer your questions, provide advice, Global Generics & stress timelines and help you understand our product better
No information in this catalog - including any reference to any product or service - constitutes an offer for sale, or be construed as representing an offer for sale. Products protected under valid patents are not offered or supplied for commercial use. However, the research quantities of such products may be offered for the purpose of regulatory submissions, wherever such regulatory exemptions exist. The buyers should make their independent evaluation of the patent scenario for their respective markets and will be responsible for all patent related liabilities. Products protected under valid patents in India are not available for commercial use but would be available for Section 107A purposes.