The Roles and Responsibilities of

Dr. Reddy’s API Customer Service Team:

To support the operations and requirements of the customers of Dr. Reddy’s API business, efficient and seamless customer services is essential.

Dr. Reddy's Customer service team (CSC) plays a significant role in the success of Dr. Reddy's APIs business operations by being a strong link between the business, customers, and the extensive network of stakeholders. CSC team engages with all cross-functional teams within Dr. Reddy’s to address the needs of customer queries and sample requests. The team follows a transparent process with defined service level agreements (SLA) to ensure the turnaround is quick enough to address the customer needs.

Our CSC team comprises customer service specialists that handle commercial part of order to cash process, technical specialists that handle technical and quality enquiries, and program managers to address specific customer requests that need attention from the particle engineering perspective. CSC team with region-specific focus is part of the day-to-day engagements with customers’ team for providing a solution to their needs. True to the company's brand image, the CSC team maintains a long-lasting relationship with the key customers to add value in their product development and commercialization processes.

What is the role of the customer support team in sales, marketing, and business development?
Accordion toggle

The CSC team represents all API units of Dr. Reddy’s, and acts as the single point of contact to customers across various geographies.

Customer journey is divided into two categories:
  • Enquiry to Order

    All types of technical queries related to product pre-and post-sales

  • Order to Cash

    All types of commercial queries related to product pre-and post-sales.

Enquiry to order queries is handled by CSC Technical team, and all order to cash queries are handled by CSC commercial team.

There are two verticals in the customer service team:
  • CSC technical team

    • Manages the journey in addressing all queries (includes organizing required documents/samples/impurities for qualification) from enquiry to the receipt of order, and solves any further issues that customers face during Dr. Reddy's API usage.
    • Pre and Post sale queries – Updates on delays, complaints, technical specifications, documentation, quality, regulatory support in dossier filling, and customer dispatch issues with the product.
  • Commercial team

    • Manages the journey from receipt of order to cash cycle, discussion with manufacturing team, and order updates.
    • Provides delivery date and time for purchase orders as well as periodic updates on deliverables.
What is ABIRATERONE ACETATE API used to treat?
Accordion toggle

It belongs to Anti-neoplastic drug class

What are the dosage strengths available for ABIRATERONE ACETATE API ?
Accordion toggle

It belongs to Anti-neoplastic drug class

What are offerings of Dr. Reddy's for ABIRATERONE ACETATE API?
Accordion toggle

It belongs to Anti-neoplastic drug class

What is the process available for ordering ABIRATERONE ACETATE API?
Accordion toggle

It belongs to Anti-neoplastic drug class

- Dr. Reddy’s Customer Service Platform

We are here to help, if you have any country specific requirements.

Product Alert – Ruxolitinib Phosphate

  • 2025
Product Alert – Ruxolitinib Phosphate
Link Icon
Particle

Product Alert - Relugolix API

  • 2025
Product Alert - Relugolix API
Link Icon
Particle

Tech sheet – Apremilast

  • 2025
Tech sheet – Apremilast
Link Icon
Particle

Our Products

Generic Formulation

Know More
Generic Formulation

Meet with our product experts in one-on-one virtual sessions

Our experts will answer your questions, provide advice, Global Generics & stress timelines and help you understand our product better

Disclaimer

No information in this catalog - including any reference to any product or service - constitutes an offer for sale, or be construed as representing an offer for sale. Products protected under valid patents are not offered or supplied for commercial use. However, the research quantities of such products may be offered for the purpose of regulatory submissions, wherever such regulatory exemptions exist. The buyers should make their independent evaluation of the patent scenario for their respective markets and will be responsible for all patent related liabilities. Products protected under valid patents in India are not available for commercial use but would be available for Section 107A purposes.